Refund and Returns Policy
Effective Date: [Insert Date]
1. Overview At [Your Store Name], we strive to provide high-quality digital products to our customers. Due to the nature of digital downloads, all sales are final, and we do not offer refunds or exchanges unless required by law.
2. Non-Refundable Items
- All digital products purchased from our website are non-refundable.
- We do not accept returns or exchanges on digital goods once they have been downloaded or accessed.
3. Exceptions Refunds may be considered under the following circumstances:
- If you were charged multiple times for the same product due to a technical error.
- If you did not receive access to the purchased digital product after payment and support requests remain unresolved within a reasonable timeframe.
- If the product is proven to be defective or significantly different from its description.
4. Requesting a Refund If you believe you qualify for a refund based on the exceptions above, please contact us at [Your Contact Email] with the following information:
- Order number and date of purchase.
- Description of the issue.
- Proof of the issue (e.g., screenshots or error messages).
All refund requests will be reviewed, and a decision will be communicated within [Insert Timeframe] business days.
5. Chargebacks and Disputes If you initiate a chargeback or dispute through your payment provider without contacting us first, we reserve the right to ban your account and prohibit future purchases.
6. Contact Us If you have any questions about our Refund and Returns Policy, please contact us at:
Zen Harmony Cottage Homes
[email protected]
https://zenharmonyhomes.com/